As long as the correct email is provided, order confirmation and subsequent dispatch information will be sent to your email address. Please check your SPAM or JUNK mail folders for our correspondence and add our email address info@lemberg-kaviar.eu to your safe list.
Lemberg Trademark Red Caviar products are sourced from various wild salmon species in the Northwest Pacific Ocean. Harvested raw caviar is directly delivered to Lemberg's processing facilities from the pristine, environmentally untainted fishing regions of Alaska, USA, and Canada.
Regarding Sturgeon Caviar, due to the prohibition of sturgeon species fishing in their natural habitats, Lemberg primarily sources its sturgeon caviar from European sturgeon farms. Caviar harvested in these modern aquaculture facilities maintains the same quality and taste as that from freshwater sturgeon. The Siberian (Acipenser Baerii) and Russian (Acipenser gueldenstaedtii) sturgeon species are bred in these aquaculture facilities. The American sturgeon is the only sturgeon species allowed for natural habitat fishing. This caviar is provided to Lemberg Caviar House from the Mississippi River region in the USA.
Our products are guaranteed to be fresh. They are stored and processed under strict health and food safety regulations. Each order is packed in a cold room using polystyrene/thermal packaging and ice gel packs to ensure a suitable transportation environment for up to 5 days (subject to outside temperature and weather conditions). If you have any questions or concerns, please do not hesitate to contact us.
Providing the order is placed Monday to Wendsday before 14.00, you can expect your order to be processed on the day and delivered within 2-3 working days.
NOTE: we may despatch orders on Fridays during festive busy seasons (Christmas, New Year, Easter etc), subject to our courier’s capabilities at the time.
Most orders are sent via UPS service and tracking number will be provided via email once your order is despatched from our warehouse. It is customers’ responsibility to track the order and report any delays to the courier or our Customer Services on email info@lemberg-kaviar.eu
Our standard delivery charge is only €15 for orders with a value up to €200. Orders with a value over €200 will bear no shipping charge.
In the unlikely event that your order arrives damaged, please take photos of the damaged packaging and products and send them to our Customer Services email at info@lemberg-kaviar.eu We will evaluate the damage and contact you with a resolution. Photo evidence is very important to us and will ensure that prompt and appropriate action is taken to resolve the matter to your satisfaction.
Our products are guaranteed to be fresh. They are stored and processed under strict health and food safety requirements. Each order is packed inside a cold room using polystyrene/thermo packaging and ice gel packs to provide an adequate transportation environment for up to 5 days (subject to outside temperature, weather, etc.). If in doubt, do not hesitate to contact our Customer Services team by writing to info@lemberg-kaviar.eu.
No, payments must be submitted via our website at the time of placing an order. We accept Maestro, MasterCard, Visa, and PayPal as forms of payment. If you encounter any issues making payment directly on our site, please contact your card-issuing bank to discuss any security matters imposed by the bank. If the problem persists, do not hesitate to contact our Customer Services team by writing to info@lemberg-kaviar.eu.
We cannot accept returns of our products due to health and safety measures. However, we may accept the return of unused and unopened products under certain circumstances, provided that you return the items in their original packaging (thermo boxes and ice packs) or similar adequate packaging.
IMPORTANT: Any returns must be reported and agreed upon with our Customer Services team before sending the items back. We will carefully consider each case individuall.
